GENERAL INFORMATION AND HOUSE RULES

Apartamentos Playamar

We warmly welcome you to Apartamentos Playamar and wish you a pleasant and relaxing stay.

Below you will find important information about our services as well as the house rules of the complex, which form part of the accommodation conditions.

RECEPTION

Opening hours:

08:00 – 13:00
17:00 – 20:00

Our team will be happy to assist you with any questions.

If you are planning to arrive outside reception opening hours, please inform us in advance by email. You will receive the necessary instructions to access your apartment.

EMERGENCY PHONE OUTSIDE RECEPTION HOURS

Apartamentos Playamar does not have a 24-hour reception or security service.

Outside reception opening hours, an emergency phone number is available to our guests. This number should only be used for situations requiring immediate assistance that cannot wait until reception reopens.

Guests are responsible for taking proper care of their keys, access cards and access codes for both the apartment and the complex. Please make sure you take them with you whenever you leave your apartment.

If you leave your key or access card inside the apartment, or experience a problem accessing your apartment, please contact the emergency number.

Whenever possible, we will try to resolve the issue by telephone.

If, due to a lost or forgotten key/access card or for any other reason attributable to the guest, a member of staff is required to travel to the complex outside reception opening hours to provide access to the apartment or issue a new access card, an additional charge of €40 will apply.

In the event of a lost key or access card, the corresponding replacement cost may also be charged.

If a locksmith is required due to circumstances attributable to the guest, the full cost of the locksmith service will be charged to the guest.

For general enquiries, service requests, non-urgent maintenance issues or any matter that can wait, please contact reception during normal opening hours.

Emergency phone outside reception hours: 659 585 770

In the event of a medical emergency, fire, serious accident or any other situation requiring immediate assistance from the public emergency services, please call 112 directly.

ARRIVAL AND DEPARTURE

Check-in: from 14:00
Check-out: by 11:00

Late check-out is only possible by prior arrangement with reception and is subject to availability.

APARTMENT OCCUPANCY

Accommodation or overnight stays by persons who are not registered on the reservation are not permitted.

CLEANING SERVICE

• Cleaning five times per week.
• Towels changed three times per week.
• Bed linen changed once per week.
• Days without cleaning service will be announced at reception.

BREAD SERVICE

Fresh bread is delivered daily to the apartment door between 08:00 and 08:30.

Orders must be placed at reception the previous day.

LAUNDRY ROOM

A self-service laundry room with an industrial washing machine and tumble dryer is available.

Tokens can be purchased at reception.

APARTMENT TELEPHONE

From the telephone in your apartment you can:

• Make external calls: dial 0
• Call other apartments: dial 1.
• Reception: dial 100.
• Emergency: dial 0112.

SWIMMING POOL

Opening hours: 09:00 – 15:00

For safety reasons and consideration of other guests:

• Diving headfirst is prohibited.
• Running or pushing is not permitted.
• Glass objects are prohibited.
• Loudspeakers and loud music are not permitted.
• Children must be supervised by an adult at all times.
• Use of the swimming pool is at the guest’s own risk.
• Instructions given by staff must be followed at all times.

SUN LOUNGERS

The sun loungers in the pool area are provided for the shared use of all guests.

Reserving sun loungers by leaving towels or personal belongings on them is not permitted.

The complex reserves the right to remove such items and leave them at reception.

Sun loungers from the pool area must not be taken to the apartments.

Sun loungers for private terraces are available for an additional charge at reception.

BEACH ITEMS STORAGE BOX

A communal storage box containing beach items – such as parasols, children’s sand toys, inflatable mattresses, etc. – is available for guests to use free of charge.

Please treat these items with care and return them in good condition after use.

The storage box is not a rubbish bin and must not be used to dispose of damaged or unwanted items.

CLIMATE CONTROL SYSTEM

The apartments are equipped with a climate control system designed to provide a more comfortable indoor temperature during the warmer months.

This is not a conventional air-conditioning system but a moderate cooling system.

Its performance depends on the outside weather conditions.

Please keep doors and windows closed while the system is operating.

USE OF THE APARTMENT

Smoking inside the apartment is strictly prohibited.

Smoking is only permitted on private terraces. Cigarette ends must not be thrown into gardens or communal areas.

Laundry must not be hung visibly in outdoor areas.

Indoor furniture must not be moved onto the terrace.

Please use energy responsibly.

Ceramic hobs must be switched off after use.

PETS

Pets are not permitted, with the exception of officially recognised assistance dogs.

TOWELS AND BED LINEN

Only beach or pool towels may be used outside the complex.

Bathroom towels and bed linen must not be removed from the apartment.

Beach/pool towels are available to rent from reception for an additional charge.

SAFE

The apartments are equipped with a safe, which is available for an additional charge.

Please contact reception if you wish to use this service.

RECYCLING AREA

The complex has a designated waste separation area for:

• Glass
• Paper
• Plastic

Each apartment is also equipped with waste separation facilities.

RESPONSIBLE WATER USE

Water is a limited resource on Lanzarote.

Tap water is not suitable for drinking.

Please use water responsibly and report any leaks or faults.

QUIET HOURS

Quiet hours are from 23:00 to 08:00.

Parties and loud gatherings are not permitted.

Please be considerate of other guests, particularly when using terraces and communal areas.

SAFETY AND RESPONSIBILITY

Please ensure that doors and windows are properly closed when leaving the apartment.

Liability for valuables will only be accepted when they have been stored in the safe.

Any damage caused by improper use will be charged to the responsible guest.

Feeding animals within the complex or bringing animals into the apartments is prohibited.

Serious breaches of these house rules may result in termination of the stay.